Terms & Conditions

1. About Black Snow

Black Snow is a charcoal-based teeth-whitening powder intended for oral-care and cosmetic use.

Our products are provided for their intended use as described on the product packaging and website. Black Snow is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

2. Eligibility

By purchasing from Black Snow, you confirm that:

• You are legally capable of entering into a purchase agreement.
• The information you provide during checkout is accurate and complete.
• You will use the product only for its intended purpose.
• You will follow the directions, warnings, and precautions provided with the product.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pricing, and other information displayed on our website are accurate and up to date.

• Product images may vary slightly from the actual product.
• Packaging and product appearance may occasionally change.
• Website information should not replace professional dental advice.
• Individual results may vary.

We do not guarantee that every customer will achieve a particular shade or degree of whitening.

4. Product Use & Safety

Black Snow must be used strictly according to the directions provided on the product packaging.

• Do not use the product if you are sensitive or allergic to any of its ingredients.
• Avoid contact with the eyes.
• Do not intentionally swallow the product.
• Keep the product out of reach of children.
• Store the product according to the instructions on the packaging.
• Do not use a damaged, contaminated, or expired product.

If you experience significant irritation, discomfort, swelling, pain, bleeding, or any unusual reaction, discontinue use and seek appropriate professional advice.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

• The product is unavailable.
• Payment cannot be verified.
• Incorrect pricing or product information was displayed.
• Fraudulent or unauthorized activity is suspected.
• The delivery information provided is incomplete or incorrect.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Pricing & Payment

All prices displayed on our website are subject to change without prior notice.

Customers are responsible for providing accurate payment information and completing payment through the payment methods available on our website.

An order may not be processed until payment has been successfully confirmed.

7. Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period provided at checkout.

Delivery times may vary due to:

• Customer location
• Courier delays
• Public holidays
• Weather conditions
• Incorrect or incomplete delivery information
• Unforeseen logistical circumstances

Customers are responsible for providing accurate delivery information.

8. Refunds & Returns

Refunds and returns are subject to our Refund Policy.

Because Black Snow is an oral-care product, opened or used products may not be eligible for return for hygiene and safety reasons, except where required by applicable law or where the product is defective or incorrectly supplied.

Before returning any product, customers should contact our support team for instructions.

9. Promotions & Discounts

• Promotional offers cannot be exchanged for cash.
• Promotional codes may have expiration dates.
• Promotions may be subject to additional terms.
• We reserve the right to modify or withdraw promotions where permitted by law.

10. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Attempt to gain unauthorized access to our website or systems.
• Interfere with the operation or security of the website.
• Submit false, misleading, or fraudulent information.
• Use our website for unlawful purposes.
• Copy or distribute website content without permission.
• Introduce malicious software, viruses, or harmful code.

11. Intellectual Property

Unless otherwise stated, all content appearing on the Black Snow website, including logos, brand names, photographs, graphics, text, designs, videos, product descriptions, and website layouts is owned by or licensed to Black Snow.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

12. Health & Dental Disclaimer

Results may vary between individuals. We do not guarantee that Black Snow will remove all stains, change the natural color of teeth, or produce a particular whitening result.

If you have concerns about your teeth, gums, sensitivity, existing dental treatment, or oral health, consult a qualified dental professional.

13. Allergies & Individual Reactions

Customers are responsible for reviewing the product ingredients before use.

If you have a known allergy, sensitivity, or intolerance to any ingredient contained in the product, do not use it.

Stop using the product and seek appropriate professional advice if you experience a significant or persistent adverse reaction.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Black Snow shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

15. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, telecommunications failures, power failures, or other unforeseeable events.

16. Privacy

Your use of our website may involve the collection and processing of personal information necessary to process orders, payments, deliveries, and customer support.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time. Changes become effective when the updated Terms & Conditions are published on our website.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria, unless otherwise required by applicable law.